Customer Service Representative
This is a dynamic role that involves delivering excellent customer service and contributing to the success of our store. As a Customer Service Representative, you will be part of a friendly team that works together to make everyone's day better.
Key Responsibilities:
* Provide friendly and thoughtful service to customers, responding to queries and championing our products and services.
* Work collaboratively with colleagues to solve problems for customers and members, making sure they have a great shopping experience.
* Maintain a safe and organized store environment, ensuring prices, dates, and temperatures are accurate.
* Support new product and service launches, sharing knowledge with colleagues to ensure a smooth transition.
* Engage with the local community, participating in activities and events that promote our brand and values.
Requirements:
* A genuine care for the needs of customers and members.
* Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.
* A flexible approach to work, with the ability to adapt to changing situations and priorities.
* The flexibility to work a range of different shifts, including evenings and weekends.
What We Offer:
* A competitive hourly rate.
* Ongoing training and development opportunities.
* A pension scheme with employer contributions.
* Access to virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* A cycle-to-work scheme.