Get AI-powered advice on this job and more exclusive features.
Location: Southwark/Wembley (flexible home working - 3 days office based)
Position Type: Permanent, Full-time
Hours: Monday to Friday: 9.00am to 5:30pm
The Company
Mother is a London based tech start-up focussed on re-defining the world of vending and automated retail. Our best-in-class IoT, smart technology is transforming perceptions of the sector, delivering cutting edge design, a slick modern user experience, market leading reliability and in-depth data analytics functionality.
We’ve utilised this technology to become one of the fastest growing vending operators in the UK since the company was established in 2014 and work with an impressive list of clients including Apple, Amazon, ASOS, BP, CBRE, iQ Students, McLaren, Virgin Active, Visa.
Off the back of this success, we’ve had a huge amount of interest in our technology from
leading retailers & fast moving consumer goods (FMCG) companies, many of whom are currently looking to streamline operations and incorporate automated solutions into their retail footprint. We’ve recently launched white label projects with some of the world’s largest global businesses (PepsiCo, Coca-Cola, Vodafone, Huel, COOK) - Consulting with clients to develop bespoke hardware / software solutions that integrate seamlessly into their existing infrastructure.
As a business, we’re ideally positioned in a market that is certain to see significant growth in the next few years.
The Role
Having doubled our installed machine base during 2024 the business is looking to recruit an experienced Customer Relationship Manager. The successful applicant will play a pivotal role in supporting continuous growth of our business, whilst ensuring the highest level of customer service for our existing client base.
Working across all functions of the business. This is the perfect opportunity for an ambitious & self-motivated individual to take a lead role in the way we approach customer relationships.
Primary responsibilities:
* Manage existing client accounts – Build strong connections with the company’s client base with the aim of retaining, developing and growing relationships.
* Support the onboarding team to ensure smooth onboarding of new clients, quickly nurturing relationships with key stakeholders through proactive and regular communication.
* Proactively arrange regular catch ups with Mother’s client base to review monthly/quarterly sales & service levels.
* Lead negotiations on client retention – Reviewing past performance and putting together compelling proposals that ensure our client satisfaction & retention.
* Support sales team with new business acquisition, pitches and site visits
Previous Experience
* Proven experience in client account management.
* Experience in contract catering / facilities management settings would be particularly interesting but not essential.
* Must be adept and comfortable at managing high profile and complex projects, with multiple internal and client stakeholders.
* Comfortable leading client facing stakeholder meetings and calls.
* Highly motivated, proactive, dedicated and creative.
Hours of Work :
Predominately M-F between 9-5:30pm but occasional evening work attending events.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Software Development
Referrals increase your chances of interviewing at Mother by 2x
Get notified about new Client Relationship Manager jobs in London Area, United Kingdom.
London, England, United Kingdom 1 week ago
City Of London, England, United Kingdom £30,000.00-£30,000.00 2 weeks ago
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Greater London, England, United Kingdom 4 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 5 days ago
City Of London, England, United Kingdom £49,000.00-£49,500.00 3 weeks ago
London, England, United Kingdom 4 weeks ago
Account Success Manager (Estate Agency / Residential Property) - Proptech Startup
Hackney, England, United Kingdom 1 week ago
Account Manager – Lifestyle, Travel & Private Household Management
Assistant Store Manager - London Harrods
London, England, United Kingdom 6 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Transaction and Account Management Manager
London, England, United Kingdom 2 weeks ago
Sales Manager - Mid Market Account Executive Team
London, England, United Kingdom 1 week ago
London, England, United Kingdom 19 hours ago
Financial Transformation Assistant Manager - Insurance
Regional Sales Manager – Packaging and CGI
London, England, United Kingdom 3 days ago
Sales and Relationship Manager Energy & Metals
City Of London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr