IT Service Desk Technician : Gloucester (on site and must be able to drive) : GBP30k : GBP33k
Im seeking an experienced IT Service Desk Technician for a public sector organisation based in Gloucestershire.
Youll be supporting internal users on a range 2nd line technical issues, ranging across hardware, software and other services. Youll be working alongside an established team, within an ITIL environment, dealing with users face to face, remotely and occasional walk ins.
Must be eligable for SC/ NPPV3/DV Clearance.
Key Responsibilities for the IT Service Desk Technician:
* Working through technical issues related to desktop, laptop, network, and application issues.
* Providing 2nd line support to internal users via telephone, self:service portal, emails, and in:person walk:ups.
* Support users with Microsoft Office 2016/365, Windows 10/11, Outlook, SharePoint, and other Microsoft tools.
* Experience with Intune or SCCM
* Experence with Active Directory
* Loging and managing tickets in the businesses ITSM
* Working with escalation points in line with agreed service levels.
* Visit user desks or remote offices when required to provide on:site support
* Maintain accurate asset and configuration records.
* Understanding of ITIL processes
* Experience with ITSM tools.
* Excellent communication skills
If you are interested in this role or looking for something similar, Alex directly on you are interested in this position please click apply.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology and Service and Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.