Order Management Analyst - Czech & Hungarian speaker
Order Management Analyst - Czech + Hungarian Speaker
Function: Shared Service Centre - Customer Fulfillment
Location: Frimley, Surrey
Role to start 6th July 2026
Please note this role is not eligible for relocation.
About the role
As part of the EMEA Shared Service Centre, you will provide outstanding service for all aspects of service for customers in our Czech and Hungarian markets (retailers) and for the SCJ sales team for which you are responsible. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders to plan and organize every detail of the customer fulfilment journey.
About the function
The Customer Supply Chain function is made up of five multilingual teams who support our commercial businesses across the EMEA region, ensuring our products are delivered on time in full to our customers.
What’s in it for you?
* Flexible starting and finishing times + 4.5 day working week
* 33 days annual leave including public holidays for European countries
* Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, free parking
* Newly revamped gym with free classes and spin studio
Responsibilities
* Leverage communication and influencing skills in order management to maximize customer case fill and on‑time delivery in line with departmental and customer targets.
* Work closely with other members of the customer fulfilment team and the Associate Manager to provide outstanding service to all customers.
* Maximise collaborative ways of working with trade customers through analysis; communicate recommendations to benefit the business and build strong collaborative relationships with local partners to drive commercial and supply chain initiatives.
* Professionally manage stock allocations in line with local sales and supply chain teams’ expectations in low or out‑of‑stock situations.
* Ensure the effective management of new product listings and delists into customers through liaison with local sales and logistics service providers.
* Work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
* Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
* Deliver ongoing effectiveness improvements to the order management activity using LEAN tools and methodologies.
Experience you’ll bring
* Fluent in English, Czech, and Hungarian (written and verbal)
* Graduate caliber
* Supply chain experience or understanding of end‑to‑end supply chain (desirable)
* Previous experience in customer services and order management (desirable)
* Intermediate level in Word, Excel, and Outlook
* Knowledge of Lean methodology & tools (desirable)
Behaviours you’ll need
* Ability to work under pressure and excellent attention to detail
* Ability to establish collaborative and trusting business relationships through professional, proactive interactions
* Good team player and must show flexibility/adaptability
* Mindset to seek continuous improvement
* Strong communication and influencing skills
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience and strive to celebrate it. Our goal is to build a diverse, inclusive, and supportive work environment where all people can thrive.
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