This role is located in Marchwood, within the Cawood Scientific Environment Division. Marchwood, part of Cawood, was established in 1998 and performs a range of specialist analytical testing services to customers operating in the Environmental, Industrial and Agricultural Sectors from its three laboratories based in the South and North of England. As a leading UK Dioxin and Furans analysis laboratory and the UK’s leading specialist laboratory for independent occupational hygiene analysis, Marchwood offers a range of services for the environmental, occupational and food/feed sectors. Learn more about Marchwood by clicking here. Job Description: Marchwood are the biggest and fastest growing provider of occupational hygiene testing in the UK. Our continued growth has created opportunities to expand our Sample Reception Team, so we are looking for conscientious and reliable individuals, who are willing to learn something new (full training provided). JOB PURPOSE STATEMENT To receive, unpack and log customer samples onto the laboratory system, ensuring they are ready for analysis. JOB ACCOUNTABILITIES AND MAIN DUTIES • Receive and unpack customer samples on arrival at site, ensuring paperwork is present and legible. • When necessary, email customers in a professional manner to resolve queries promptly. • Liaise with laboratory and customer service colleagues to ensure that customer requirements are achievable. • Log samples onto the system accurately and efficiently. • Understand and follow the Standard Operating Procedures provided. • Work as a team, maintaining morale and actively offering help and assistance wherever possible. SKILLS REQUIRED • Basic level experience of using Microsoft Office applications especially EXCEL. • Ability to communicate in a professional manner either by phone or email. • Good eye for detail. • Ability to prioritise workloads. Able to work efficiently and proactively within a fast paced environment that has waves of large workloads. Proactive personality that can work well in a team and get provide support to the rest of the lab when needed.