Description
Please note this is a part time opportunity for 18.5 hours a week - salary will be pro-rated.
We’re looking for a Crew HOTAC & Catering Assistant to join our Crew Travel & HOTAC team. This is a key operational role supporting both civilian and military flying programmes, ensuring flight crew travel, accommodation and onboard catering requirements are planned and delivered accurately, efficiently and in line with regulatory and company requirements.
You’ll be a central point of contact for crew travel and accommodation (HOTAC), while also supporting the planning and coordination of catering and ancillary items for aircraft operations. This is a fast‑paced, detail‑focused role that requires strong organisation, clear communication and a collaborative approach.
Why AirTanker?
AirTanker is a vital part of the UK’s defence capability, delivering air-to-air refuelling and air transport services to the RAF and MOD. We operate at the intersection of military precision and commercial innovation. As a Crew HOTAC & Catering Assistant, you will play a key role in supporting safe, compliant and efficient flying operations. By coordinating crew travel, accommodation and catering requirements, and working closely with Operations, external partners and military stakeholders, you will directly contribute to crew readiness, regulatory compliance and overall operational performance.
What's in it for you?
* Operational Exposure & Responsibility: Play a key role in supporting civilian and military flying programmes, with your planning and coordination of crew travel, accommodation and catering directly impacting flight readiness, crew welfare and on‑time performance.
* Development & Skill Building: Gain hands‑on experience across crew travel, HOTAC administration and inflight catering coordination within a regulated aviation environment, building strong operational, organisational and stakeholder‑management skills.
* Collaboration & Visibility: Work closely with Operations, external partners and military stakeholders, giving you broad exposure across the business and the opportunity to develop strong working relationships in a high‑profile operational setting.
* Comprehensive Benefits: Including private medical insurance, bonus scheme, EV scheme, contributory pension, and more.
* Adventure & Belonging: Battlefield tours, adventure training, and family fun days.
What you'll be doing
* Act as a primary point of contact for crew HOTAC and travel arrangements, supporting the end‑to‑end process
* Administer the HOTAC system, ensuring crew rosters, travel and accommodation data are accurate and up to date
* Produce and distribute crew lists to relevant internal and external stakeholders, liaising with RAFLO, AARC and other partners as required
* Work closely with operational teams to anticipate and plan HOTAC and travel requirements in advance
* Maintain awareness of regulations relating to crew movement, including immigration and health requirements
* Liaise with external customers and partners (e.g. ACMI providers) on travel and HOTAC processes
* Source and book hotels and flights in line with budget constraints, regulations and contractual agreements
* Support the planning, ordering and management of catering, beverages, stores and ancillary items for civilian and military aircraft
* Liaise with Operations teams to manage day‑to‑day changes and effective handovers
* Deliver on‑the‑job training to colleagues and complete associated training documentation
* Operate in line with Safety Management, Quality and Environmental Management Systems at all times
What you'll bring
Essential skills and experience:
* Strong administrative and computer literacy skills
* Excellent communication and customer service capabilities
* Good problem‑solving and decision‑making skills
* Ability to manage competing priorities and meet tight deadlines
* Proficient in written and spoken English
* Able to work both independently and as part of a team
Desirable:
* Previous experience within an aviation or operational environment
AirTanker is a flexible and responsive world leading aviation service provider. Our capability spans across end-to-end maintenance, military and civil flying programmes, training and major aircraft upgrades.