About the role
As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll add value to the efficiency and profitability of your shop and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll also patrol the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.
Due to the nature of the role, you must be 18 years or older. You’ll work on a rota basis, including evenings and weekends.
Key Responsibilities
* Be a point of contact for Profit Protection issues and escalate as needed.
* Mitigate malicious harm to Partners and Customers.
* Manage shrinkage performance within budget and risk appetite.
* Address all aspects of shrinkage, including dishonesty, procedural failure, and administrative errors.
* Support and coach Partners to minimise shrinkage and follow procedures.
* De-escalate conflicts professionally and, if necessary, detain or ban offenders.
* Assist with investigations when required.
Essential skills/experience
* Excellent communication skills.
* Confidence in resolving conflicts.
* Attention to detail and ability to spot profit loss trends.
* Good customer service and relationship-building skills.
Desirable skills/experience
* Experience in loss prevention or customer-facing roles is beneficial but not essential, as full training will be provided.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world through our purpose and values, fostering an inclusive environment where everyone can thrive.
We focus on retail excellence, innovation, and diversification, offering competitive prices, quality, and service. As Partners, we share ownership and contribute to our success, treating everyone with kindness and respect.
We embrace differences and support flexible working arrangements to promote work-life balance. Please discuss flexible options during your interview.
Additional Information
Some roles require pre-employment vetting, including DBS checks and financial probity assessments. We encourage prompt application, as vacancies may close early due to high interest.
#J-18808-Ljbffr