Were looking for an experienced Sales Professional possessing the skills to manage a develop and team, to offer an exciting opportunity with an internationally established hydraulics parts provider.
Theyre seeking a Sales Office Manager committed to supporting and developing their industrial and offshore sales co-ordinator teams, ensuring queries and sales orders are processed and dispatched with a high level of accuracy to help the company achieve its growth objectives.
Key Duties & Responsibilities
1. Manage, support, and develop the industrial and offshore sales co-ordinator teams
2. Ensure telephone and written queries are responded to promptly and professionally
3. Ensure all sales orders are processed efficiently through the system in accordance with the Quality Manual procedures
4. Liaise with other departments ensuring delivery deadlines are met, working together to resolve any problems that may affect on time despatch, i.e. credit, availability, returns etc.
5. Support the engineers with feedback on customers or market information
6. Manage the preparation and distribution of despatch documentation to ensure on-time despatch
7. Liaise with product specialists and sales engineers, both in the UK and Germany, on matters relating to product specification and/or availability
8. Provide training and support to develop new team members, imparting your product and job knowledge
9. Ensure the allocation of customers is fairly proportioned between co-ordinators so they have sufficient time to deal with customers requests
10. Responsible for the correct retention and disposal of documents, complying to relevant law and cooperating with the Finance Manager
11. Handle difficult or complex enquiries/customers escalated by the co-ordinators
12. Conducting performance reviews and providing feedback to individual team members
13. Attend weekly production meetings for the Offshore Department
Skills & Experience
To succeed in this Sales Office Manager role, the succesful candidate will possess the following:
Essential
14. Educated to GCSE Level in English and Maths (or equivalent experience)
15. At least 2 years experience of working in a sales office environment
16. Experience of dealing with customers and order processing via phone, e-mail, in person
17. High level of accuracy and attention to detail
18. IT literate MS Suite, SAP, and experience in E Commerce
19. Excellent interpersonal skills with good verbal and written communication
20. Ability to prioritise and manage your own time, achieve deadlines, and apply a flexible approach to work
21. Commitment to personal and team development
22. Mediation skills and ability to resolve conflict
Desirable
23. Customer service or telephone sales training
24. Experience of supervising others
25. Experience of working within a technical environment and with quality standards
26. Hydraulic & technical awareness/aptitude
To learn more or if you have any specific questions regarding this Sales Office Manager role, contact Molly today, or click below to get started with your application right away.