Company Description
Role: Deputy Hospitality Manager
Location: Shoreditch, East London
Salary: £36k
Benefits:
* 28 Days holiday including bank holidays
* Plus your birthday off
* 3 volunteering days
* 3 days grandparent leave
* 24 weeks' enhanced maternity leave
* Secondary carer leave
* Wedding/commitment day leave
* Free meals on shift
* Bespoke training and development opportunities
* Apprenticeships opportunities for all experience levels
* Pension and life insurance
* Discounts available from HAPI app, high street shops to holidays & cinema
* Wellbeing hub
* Access to employee assistance programme
* Cycle to work scheme
Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Deputy Hospitality Manager who strives to exceed expectations at every turn.
The role involves deputising on all aspects of hospitality operations, ensuring exceptional service and satisfaction for guests. It requires strategic planning, leadership, and coordination to enhance guest experiences and optimise operational efficiency.
BaxterStorey is a leading business in the catering industry, known for innovative and obsessed approach, exceptional service, and authentic culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. We invest in your development and provide ongoing training to ensure you have the skills and knowledge to thrive in your role while maintaining a healthy work-life balance.
Job Description
Leadership and Management:
* Work alongside the Head of Hospitality to manage the hospitality team, including hiring, training, and performance evaluations.
* Foster a positive and productive work environment, promoting teamwork and professional development.
Guest Experience:
* Develop and implement strategies to enhance guest satisfaction and loyalty.
* Address and resolve guest complaints and feedback promptly and professionally.
* Monitor and analyse guest feedback to identify areas for improvement.
Operations Management:
* Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning.
* Ensure compliance with all health, safety, and sanitation regulations.
* Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery.
Financial Management:
* Support budget management for hospitality operations.
* Monitor financial performance, including revenue, expenses, and profitability.
* Identify cost‑saving opportunities without compromising quality and service standards.
Strategic Planning:
* Stay updated with industry trends and innovations to enhance operational efficiency and guest experience.
* Collaborate with marketing and sales teams to develop promotional strategies and packages.
Vendor and Resource Management:
* Negotiate and manage contracts with vendors and suppliers.
* Ensure the availability and quality of resources, including supplies and equipment.
Event Coordination:
* Oversee the planning and execution of events, ensuring all details are managed efficiently.
* Work closely with clients to understand their needs and deliver exceptional event experiences.
Qualifications
* Proven experience as a Deputy Hospitality Manager/Deputy General Manager/Assistant Manager in a high‑volume, quality‑focused environment, preferably contract catering.
* Passion for food and customer service.
* Strong leadership and interpersonal skills, analytic problem‑solving approach.
* Experience managing, training, and supporting a team.
* Excellent communication and customer service skills.
* Strategic thinking and ability to work on own initiative.
* Financially and commercially astute.
* Intermediate Food Hygiene Certificate or above.
* Proficiency in hospitality management software and tools.
Additional Information
For almost 20 years, we create beautiful spaces, exciting menus and friendly teams across all locations, so that each customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career you are proud of.
Our drive and belief in our people means we always strive to supercharge our team’s careers. Better is a daily habit that sits deep within our DNA, making learning front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values
* ALWAYS VISIONARY – We strive for better, never settle.
* WHOLEHEARTEDLY POSITIVE – Motivating and inspiring, radiating through our food.
* CREATIVELY COLLABORATIVE – Embrace differences, push creativity together.
* FOREVER CONSCIOUS – Protect the planet, support local communities.
Equal Opportunity
We are committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.
To support our commitment, we have set ourselves an ED&I (Equity, Diversity and Inclusion).
#J-18808-Ljbffr