Do you have a passion for technology and problem-solving? Ready to take your first step into the world of IT? We’re looking for a motivated and enthusiastic 1st Line IT Support Engineer to join our friendly and supportive team. As a 1st Line IT Support Engineer, you will be the first point of contact for IT-related queries and issues within a busy financial services firm. The role will involve: Responding promptly to user and internal IT team enquiries, resolving a wide range of technical problems. Providing day-to-day maintenance of IT servers and associated software. Creating and maintaining accurate documentation for supported systems and software, ensuring accessibility for all IT team members. Managing IT issues in line with established standards and procedures. Overseeing the firm’s IT assets, including inventory management, labelling, and secure disposal. Diagnosing and resolving issues across the firm’s IT infrastructure, including printers, telephone systems, PCs and servers Supporting project-based work from planning and design through to implementation, support, and evaluation. Monitoring and maintaining the firm’s backup solutions, ensuring reliability and swift issue resolution