Overview
Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of 'creating meaningful lives together.' They are passionate about creating enriching experiences for both their residents and their team, offering exceptional care across their growing network of over 100 homes. Avery is committed to supporting their employees, providing a caring, supportive, and inspiring environment where they feel valued and empowered.
Responsibilities
As a Receptionist at Avery Healthcare, you will be the first point of contact within the home, offering professional, high-quality customer service. Your responsibilities will include answering the telephone, responding to enquiries, redirecting calls, and maintaining reception-related administration. You will also assist the General Manager with various administrative tasks and help ensure the tidiness of the reception area.
Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services.
Other responsibilities will include:
* Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
* Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
* Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
About you
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidate must:
* Have excellent communication skills both verbal and written.
* Be confident in using computers.
* Have a positive, friendly, and welcoming attitude.
* Have previous exposure to problem-solving and client complaints.
About Avery
At Avery, we're not just one of the UK's largest providers of luxury elderly care homes; we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:
* ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
* Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Details
Date posted: 01 September 2025
Pay scheme: Other
Salary: £12.23 an hour
Contract: Bank
Working pattern: Flexible working
Reference number: 1372998781
Job locations: Avery Healthcare, Downham Market, PE38 9LJ
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Avery Healthcare Group Ltd.
Address: Avery Healthcare, Downham Market, PE38 9LJ
Employer's website: https://www.averyhealthcare.co.uk/
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