Overview
Engine Field Service Technician (Level III), specialising in Service, based in Wishaw, Scotland, United Kingdom. This is a permanent role, working Monday to Friday 8am – 4pm.
Responsibilities
* Lead complex troubleshooting and repair operations across Cummins mid-range to high-horsepower products, ensuring high-quality service delivery on customer sites.
* Drive operational excellence by adhering to Cummins’ Standard Repair Times (SRTs) and using electronic tools like Guidanz, SAP, and ANVL to complete documentation and service tasks efficiently.
* Strengthen customer relationships by serving as the primary technical contact, delivering prompt and effective support, and identifying additional service opportunities.
* Champion health and safety by modelling proactive behaviours and ensuring compliance with all relevant policies and legislation.
* Mentor and develop technicians and apprentices, transferring technical knowledge and reviewing repair plans to build team capability.
* Support strategic initiatives by contributing to local CIT projects and collaborating with branch teams to meet business goals.
* Ensure technical accuracy and escalation by diagnosing complex issues, documenting troubleshooting steps, and escalating unresolved problems to product specialists.
* Enhance service quality and efficiency through expert use of diagnostics and electronic service tools, ensuring repairs meet Cummins standards and customer expectations.
Qualifications
* Advanced technical proficiency in engine systems, diagnostics, and electronic service tools to manage complex repairs and preventative maintenance.
* Strong communication and customer focus, enabling you to tailor solutions to diverse client needs and foster long-term relationships.
* Leadership and coaching skills to guide junior technicians, manage conflict, and develop talent aligned with organisational goals.
* Adaptability and self-development mindset, embracing continuous learning and growth through formal and informal channels.
* Vocational diploma from a relevant technical institution; Apprentice Trained Engine Technician is preferred.
* Locally valid driving permit.
* Significant field service experience with expert-level knowledge of engine products.
* Proven customer service background.
* Experience providing technical advice and coaching to junior technicians is preferred.
Job details
* Company: Cummins Inc.
* Role Category: Hybrid
* Job Type: Technician
* ReqID: 2420153
* Relocation Package: No
#J-18808-Ljbffr