Salary: £26,000 - 31,000 per year Requirements: Good understanding of networking fundamentals, including routing, switching, and basic troubleshooting Familiarity with server or cloud-based environments and system performance monitoring Experience using monitoring platforms and ticketing systems in an operational environment Ability to interpret logs, alerts, and metrics to support effective issue diagnosis Able to obtain SC Clearance Responsibilities: Monitor the health, performance, and availability of network devices, exit nodes, applications, and supporting infrastructure Analyse traffic patterns, bandwidth usage, and system behaviour to identify anomalies or early signs of degradation Use monitoring, alerting, and diagnostic tools to maintain continuous situational awareness of live environments Manage incidents, service requests, and alerts through the central ticketing platform, ensuring accurate categorisation and prioritisation Escalate issues in line with documented operational procedures, ensuring timely involvement of engineering or senior support when required Maintain clear, concise, and accurate ticket updates throughout the incident lifecycle Perform initial investigation and root cause analysis using logs, metrics, and monitoring data Resolve common issues relating to connectivity, application performance, system health, and hardware faults where possible Contribute findings to the knowledge base to support faster resolution and operational learning Technologies: Cloud Hardware Support Network More: We are a rapidly growing organization offering an excellent opportunity to secure a permanent role within a high-profile team. We pride ourselves on our dynamic work environment where continuous learning and operational excellence are at the forefront. Our team supports crucial infrastructure, and we are located in a strategic area that allows us to serve our clients effectively. last updated 20 week of 2026