Guest experience manager - east midlands, united kingdom

Job Description

Guest Experience Manager

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- United Kingdom, East MidlandsOur Mission'To create the finest retail experiences.'Our Purpose'Making the extraordinary possible'McArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.What you'll be doing...As Guest Experience Manager at East Midlands Designer Outlet, you'll be the driving force behind creating memorable moments for every guest.

You'll lead the guest services team, champion service excellence across the centre, and continuously elevate the experience from arrival to departure.

From shaping strategy and managing day-to-day operations to training teams and analysing performance, you'll ensure every interaction reflects our commitment to hospitality, innovation, and care.

You'll also play a key role in identifying new revenue opportunities and enhancing commercial services, all while fostering a culture of warmth, professionalism, and continuous improvement.Why McArthurGlen?Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 20%Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your