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Contract: Permanent
Type: Full Time
Hours: 40
Salary: £27,000
Location: Alder Hey Children's Hospital - Liverpool
Job Overview
To manage the allocation of service requests for reactive and planned maintenance works to in house engineering team and sub-contractors, ensuring work is completed in compliance and SLA requirements and all relevant information is captured and processed accordingly.
Better places, thriving communities.
Contract: Permanent
Type: Full Time
Hours: 40
Salary: £27,000
Location: Alder Hey Children's Hospital - Liverpool
Job Overview
To manage the allocation of service requests for reactive and planned maintenance works to in house engineering team and sub-contractors, ensuring work is completed in compliance and SLA requirements and all relevant information is captured and processed accordingly.
Main Duties
* Demonstrate a clear understanding of the operational objectives and SLA requirements of Mitie (as appropriate to the role).
* To allocate service requests for reactive and planned maintenance works accurately and in a timely manner.
* Jeopardy Management of all jobs.
* To liaise with the Engineering team to allocate the in-house reactive and PPMs jobs.
* Ensure PPM /Obligations are highlighted to the appropriate person within engineering team to ensure compliance with Schedule 10/14 obligations
* Ensure timely input and output of all associated helpdesk data and live monitoring of performance against SLA's.
* Good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.
* Keep Health and Safety and environmental site information boards up to date
* To make decisions regarding service delivery and the priority of work. Where conflicting priorities arise, assess the task and direct staff appropriately within guidelines and protocols.
* To liaise with contractors/ supervisors and managers to ensure planned work is completed in compliance with SLA requirements.
* Review service reports and inform the appropriate engineering area of issues or concerns and follow on requirements to be reviewed.
* Input any follow-on works identified by the Engineering Team into the Concept system
* Ensure that all maintenance records are maintained and available for inspection.
* Fully maintain and update records and files for all Reactive, Statutory and Planned Maintenance works including sub-contractor and insurance reports. To bring any shortfalls to the attention of the Business support compliance manager.
* Liaise with the relevant managers for the preparation of month end reporting. Produce the necessary reports to substantiate the monthly performance statistics.
* Assist with audit preparation when required.
* Ensure that all relevant documentation is provided by contractors including RAMS etc
* Ensure Contractor insurance documentation and training records are up to date
* Provide excellent customer service (internal and external), escalating service issues to the relevant manager where appropriate.
* Demonstrate a clear understanding of the operational objectives and SLA requirements of Mitie (as appropriate to the role).
* Support the Helpdesk when required.
* Raising of purchase orders
* Booking in visitors and contractors on sky visitor system
* Ordering of stationary
* Support manager with administration support
What We Are Looking For
* Good understanding of KPI deadlines
* Able to work in a demanding and busy environment
* Organised and efficient
* Helpdesk and PPM background
* Excellent customer service skills.
* High standard of customer awareness.
* Keyboard skills.
* Confident telephone manner.
* Able to assess and prioritise work.
* Good listening skills.
* Literate.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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