Geospatial Technical Support - Southeast
Geospatial Technical Support role at KOREC Group. Join to apply for the Geospatial Technical Support - Southeast role at KOREC Group.
Role overview: Are you a graduate or experienced surveyor/engineer looking to take your career to new heights? We are seeking a talented Geospatial Technical Support professional to join our team. In this role, you will support our valued customers with technical queries related to Trimble Survey products, provide training, and create support guides.
Responsibilities
* Respond promptly to customer inquiries, aiming to provide effective solutions in the shortest time possible.
* Maintain clear and comprehensive records of support ticket dialogues using the Happy Fox system.
* Ensure accuracy in customer contact information within the Pipedrive CRM system.
* Consult and collaborate with colleagues in various departments to address customer issues effectively.
* Stay updated on the latest industry trends and maintain technical proficiency through self-study and training courses.
* Source technical materials beneficial for both internal and external stakeholders and circulate them through the KOREC Knowledge Base.
* Contribute to the creation of user guides, training documents, and associated videos to enhance customer understanding.
* Conduct hardware and software diagnostic tests, troubleshooting issues effectively.
* Assist in the development and compilation of training materials and data.
* Undertake additional duties and tasks as required, contributing to the overall success of the team.
* Adhere to Health and Safety regulations to safeguard the interests of the business, our people, and customers.
Qualifications
* Any Site Engineering, Topographic Survey, or GIS experience and/or related educational qualifications.
Why Join Us
* Competitive basic salary + performance based incentives
* Tailored Induction & On-Going Training and Development
* 23 Days Holiday (plus bank holidays & service-related leave increases up to 30 days)
* Pension Scheme, Simply Healthcare plan, and Life Insurance for financial security
* Generous Employee Benefits Package including Perk box Benefits, Corporate Gym, Cycle to Work Scheme, Virgin Media discounts & Technology Purchase Scheme
* Employee Assistance Programme & Mental Wellbeing Resources Platform
* Investors in People Accredited & Investors in Wellbeing Accredit
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Other
Industries
* Civil Engineering
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