Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers.
Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Key Responsibilities
* Being responsible for running the store in the absence of the management team
* Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand
* Ensuring Partners operate in a safe and legal manner
* Fulfilling online customer orders for delivery
* Stock replenishment to keep shelves full and products in the right place
* Supporting team members including checkout, Click & Collect, and fulfilling customer orders
* Driving the shop's commercial performance and suggesting improvements
* Reducing wastage through product diligence and markdowns
* Maintaining a safe and tidy working environment
Essential skills/experience
* Good people and leadership skills
* Understanding of retail and commercial success
* Experience in a customer-facing role
* Stakeholder management skills
Desirable skills/experience
* Duty Manager Training (internal Partners only)
Varied hours of part-time work (15-30 hours/week) across seven days, including late finishes, evenings, and weekends.
The partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world. There’s never been a more exciting time to join us.
We focus on being brilliant at retail, innovating, adapting, and diversifying. We uphold our values of price, quality, and service in John Lewis and passionate food service in Waitrose.
As Partners, we share ownership and responsibility, contributing to our success, working together through all times, and treating everyone with kindness and respect.
We embrace our differences and create an environment where everyone can thrive, grow individually and collectively.
As Partners, we make all the difference. And, we all own it.
Important points to note:
* Some roles require pre-employment vetting, including DBS checks. You’ll be informed and provided with details during recruitment.
* Apply promptly as vacancies may close early due to high application volumes.
* We support flexible working arrangements, including flexible hours, job sharing, and shorter contracts. Discuss this with the hiring manager during your interview.
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