Overview
App Support Specialist
Hybrid - London (Marble Arch)
Are you passionate about supporting cutting-edge retail and e-commerce technology? We’re partnering with a leading high end retail, e-commerce organisation who are looking for an Applications Support Specialist with strong experience in Point of Sale (POS) workflows and mobile applications.
The Role
As part of a dynamic applications support team, you’ll play a key role in ensuring critical retail systems run smoothly across stores, digital channels, and mobile platforms. You’ll be responsible for:
* Providing 2nd/3rd line support for retail applications, including POS systems and mobile applications.
* Investigating, troubleshooting, and resolving incidents and service requests for a SaaS/Cloud Platform.
* Supporting upgrades, enhancements, and integrations within the e-commerce and retail technology stack.
* Working closely with development, infrastructure, and business teams to deliver seamless customer and colleague experiences.
* Creating documentation and knowledge articles for recurring issues.
About You
We’re looking for someone with a proactive approach, excellent problem-solving skills, and a solid background in retail technology support. Ideally you’ll bring:
* Proven experience in applications support within e-commerce or retail environments.
* Strong understanding of Point of Sale (POS) workflows and in-store systems.
* Experience supporting mobile applications (iOS/Android).
* Familiarity with incident, problem, and change management processes (e.g. ITIL).
* Excellent stakeholder communication skills – able to translate technical detail into business-friendly language.
Compensation
£60000 - £70000 per annum, Benefits: + Quarterly Bonuses & excellent Benefits package
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