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39 hours, 5 days per week
Mandarin Oriental Hyde Park is looking for a Spa Therapist to join our Spa & Wellness team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Responsibilities
* Providing Spa Treatments to the highest level following LQE and Forbes standards.
* Conduct consultations with high levels of emotional intelligence and be able to quickly adapt to the guests needs/requirements.
* High focus on maintaining treatment rooms in down time.
* Retail sales is expected with monthly targets to be reached.
* Health and safety standards to be adhered to at all times.
As a Spa Therapist, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and afternoon shifts (including weekends and bank holidays), so flexibility is required where applicable.
Qualifications & Requirements
* Experience within a five‑star luxury environment in a similar role.
* Passionate about service and exceeding guest expectations.
* Strong team player with excellent communication skills.
* Minimum NVQ Level 3 in Beauty Therapy.
Benefits & Rewards
* Learning & Development programmes for career growth.
* MOstay programme offering complimentary nights and attractive rates on rooms.
* Health & Colleague Wellness programmes, including free gym memberships and travel deals.
* Retirement plans tailored to length of service.
* Discounts with over 500 retailers and 50% F&B & Spa discount on property.
* Special MO discounted rates at Anytime Fitness gyms across the world.
* Complimentary Westfield Healthcare cash plan, children added at no extra cost.
* Paid Charity Day per year to support a chosen charity.
* Season ticket loan & cycle to work scheme.
* £750 recruitment referral bonus.
* Free meals on duty & uniform dry‑cleaning services.
* Increased holiday entitlement up to 33 days off.
* Subsidised podiatry sessions, Free Life Assurance benefits, and Employee Assistance Programme.
* Award‑winning hospitality experience and employee recognition programmes.
Sustainability at Mandarin Oriental Hyde Park, London
Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. We are deeply committed to sustainability, protecting the environment, people and communities, and strive for a better future. Initiatives include single‑use plastic elimination, ethical supply chain, community engagement, technology practices, and waste reduction.
Diversity & Inclusion
We believe a diverse and inclusive culture is better for everyone. All colleagues, regardless of background, should be treated fairly and given equal opportunities. No form of bullying, intimidation, discrimination or harassment is tolerated.
Eligibility to Work in the UK
All candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required as part of the recruitment process.
About the Group
Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts and residences, known for legendary service inspired by Asian heritage and the cutting‑edge of luxury experiences.
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