Role Overview
Chubb is looking for an experienced Platform Lead to oversee the strategy, development, and optimization of our claims platform. This role will be responsible for managing the end-to-end delivery of our core claim solution, ensuring seamless integration between the various platform in the claims ecosystem.
Main Responsibilities
Platform Leadership
1. Define and execute the strategic roadmap for the claim connect platform, aligning with business objectives and market needs
2. Lead cross-functional teams including developers, business analysts, and project managers to deliver platform enhancements
3. Serve as the primary subject matter expert on platform standards, protocols, and industry best practices
4. Identify opportunities for platform innovation and competitive differentiation
Technical Oversight
5. Oversee API integrations, connections, and data exchange protocols with external partners and internal systems
6. Ensure platform architecture supports scalability, reliability, and security requirements
7. Monitor platform performance metrics and implement improvements to optimize processing speed and accuracy
8. Manage technical documentation, integration guides, and API specifications
Stakeholder Management
9. Partner with internal business units including claims operations, IT, product, and sales teams
10. Build and maintain relationships with external partners, vendors, and technology providers
11. Present platform capabilities, roadmaps, and performance reports to senior leadership
12. Gather requirements and prioritize feature development based on stakeholder needs
Operational Excellence
13. Establish and monitor KPIs for platform performance, integration success rates, and user satisfaction
14. Lead incident management and resolution for platform-related issues
15. Implement governance frameworks for data quality, security, and compliance
16. Drive continuous improvement initiatives to enhance platform efficiency and user experience
Partner Onboarding & Support
17. Oversee the onboarding process for new partners and integration implementations
18. Develop and maintain partner enablement materials and training programs
19. Provide technical guidance and support to partners during integration phases
20. Manage partner communication regarding platform updates, maintenance, and enhancements
Required Skills & Experience
21. You should be comfortable working in a fast-paced environment where things can change on a daily basis (in a good way!).
22. You should also be driven by the desire to build great products, take ownership of solutions and code quality.
23. Bachelor’s Degree in Computer Science, Engineering or an equivalent required.
24. Proven track record of successfully delivering complex integration projects
25. Experience in building products / platforms with 10 - 15 years of extensive working experience in delivering end to end solutions.
26. 7+ years of experience in platform management, claims technology, or insurance technology
27. 3+ years in a leadership or management role
Technical Skills
28. Strong understanding of claims processing workflows and insurance industry standards
29. Experience with API management, web services
30. Familiarity with claims management systems, policy administration systems, and related insurance platforms
31. Knowledge of data integration tools, middleware platforms, and cloud infrastructure
32. Understanding of data security, privacy regulations (GDPR), and compliance requirements would be advantageous
33. Experience with specific claims platforms (., Guidewire ClaimCenter, Duck Creek Claims,
34. Knowledge of emerging technologies in claims automation
Professional Skills
35. Experience working with large complex systems.
36. Knowledge & Extensive Experience of Continuous Integration and Deployment tools
37. Excellent interpersonal and relationship-building skills
38. Handles multiple demands / priorities effectively. Adapts to best fit with situation at hand.
39. Handles conflict effectively. Develops new skills quickly.
40. Willing to accept new responsibilities. Takes initiative & accountability
41. Hybrid working - At least 3 days in the office and you can work 2 days from home.