Overview
Could you champion one of the world’s most treasured landscapes? The Lake District National Park is a place enjoyed by more than 18 million people every year. We’re looking for a Visitor Engagement Manager to lead our Information Centre network and shape how visitors connect with, enjoy and care for this special place.
Role
As Visitor Engagement Manager, you’ll lead a large, diverse team delivering visitor information, engagement programmes and commercial activity across the National Park.
Key responsibilities
* Lead and develop our visitor engagement teams, including Information Centres, the Contact Centre and the Fell Top Assessors
* Deliver our visitor engagement strategy, ensuring initiatives inspire visitors to value, look after and enjoy the National Park
* Provide strategic oversight of our Information Centres, supporting the teams to deliver excellent customer service, strong commercial performance and continuous improvement
* Build effective relationships with Authority teams, partner organisations, tourism bodies, communities and businesses to extend the reach of our visitor engagement activities
* Manage budgets, resources, health and safety, and service performance, identifying opportunities for growth, innovation and efficiency
* Act as a confident ambassador and spokesperson for the National Park on visitor‑related matters
About you
You’ll be an experienced, confident leader with a strong track record of managing multidisciplinary teams in visitor‑facing, retail or engagement environments.
What you’ll bring
* Proven people management experience, with the ability to motivate, develop and support large teams and volunteers
* Strong commercial awareness, including budget management and a focus on income, value and impact
* Excellent communication and influencing skills, with the confidence to represent the organisation externally
* Experience of working in partnership to deliver shared outcomes
* A commitment to inclusive, high-quality visitor experiences and responsible enjoyment of special places
Experience
Experience in tourism, heritage, environment or a similar sector is ideal – but above all, we’re looking for someone who understands how great engagement can shape behaviour to protect this special place.
Benefits
* Local Government Pension Scheme
* Electric car and Cycle to Work schemes
* Free parking in our carparks
* Paid time off so you can volunteer
* Subsidised healthcare scheme
* Commitment to wellbeing
Contact
For an informal chat and to find out more, please contact Sarah Calderbank, Head of Communications and Engagement: sarah.calderbank@lakedistrict.gov.uk
Diversity and Inclusion
As an equal opportunities employer, the Lake District National Park Authority is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Disability Confident Employer
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. By ‘minimum criteria’ we mean that you must provide evidence in your application which demonstrates that you meet the level of competence required under each of the essential criteria, as well as meeting any of the qualification, skills or experience defined as essential.
#J-18808-Ljbffr