Overview
Credit Control Manager
Salary: Dependent on experience
Location: Horsham, West Sussex (on-site)
About the Role
You'll be responsible for overseeing the full credit lifecycle, improving collection rates, and supporting customers while ensuring compliance with consumer credit regulations.
Key Responsibilities
* Manage end-to-end credit control operations, including payment plans and aged debt recovery
* Lead, train, and motivate the credit control team with a focus on KPIs and service excellence
* Engage empathetically with customers across channels (phone, email, SMS)
* Provide regular reporting and analysis to improve collection strategies and reduce risk
* Collaborate with internal departments to align credit policies and customer service standards
Requirements
* Strong knowledge of consumer debt regulation and recovery
* Excellent leadership, communication, and analytical skills
* Proficient in Excel and credit management systems
* Dialler experience is essential
Get in touch ASAP to hear more!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Accounting/Auditing
Industries
* Staffing and Recruiting
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