Summary
The National Trust is a vibrant and fast‑moving organisation, where no two days are ever the same. If you thrive on variety and enjoy adapting to changing demands, this role will suit you perfectly. As a key part of our business support function, you’ll help keep day‑to‑day operations running smoothly by managing the systems, processes, and procedures that enable our property team to meet its strategic goals.
You’ll champion best practice, seeking out improvements and confidently challenging established ways of working when you see opportunities to do things better. This role is worked on-site from 9am to 5pm, Tuesdays and Saturdays.
What it's like to work here
Cragside is one of the North East’s most iconic visitor attractions, welcoming around 250,000 people each year. Set in beautiful rural Northumberland yet only 30 miles from the lively city of Newcastle, it offers an exceptional balance of tranquillity and accessibility. With shorter commutes, spectacular scenery, and a genuinely high quality of life, Northumberland is a wonderful place to live and work—and the view from your office is something special.
You'll be joining a high-performing, multi‑skilled team who work closely together to care for Cragside and ensure our visitors have an inspiring experience. Great teamwork underpins everything we do, and your role provides one of the essential foundations that keeps the whole operation running.
What you'll be doing
You’ll play a central part in the smooth running of daily operations. Your day could include handling a group booking enquiry, coordinating with colleagues over radio to arrange contractor access, and placing orders for uniforms—all within the same hour.
As a valued member of the Business Services team, led by our Business Services Lead, you’ll provide comprehensive administrative support across the property. You’ll enjoy the variety that comes with supporting multiple departments, helping Heads of Department and their teams deliver the Trust’s strategy and objectives.
You’ll oversee internal and external communications, coordinate property diaries and movements, and use a range of IT systems to produce reports, maintain accurate records, and manage compliance and other processes. The role also involves cash handling and reconciliation. In addition, you will be part of the property’s duty manager rota, and supervise business services volunteers.
Please also read the full role profile attached to this advert.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:•skilled at customer service and stakeholder support skills •able to communicate and collaborate effectively •experienced at maintaining records or managing information systems •well organised and able to prioritise workload •skilled at administration Criteria for all other applicants:•experienced in giving business support, along with responsibility for facilities or office supervision •good at communicating, both in writing and speaking •able to work as part of a team, but also on your own initiative •flexible and focused on people •happy to multi-task and manage your own priorities and workload
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places