Job Role
We’ve a fantastic opportunity for a talented Customer Support Advisor to become an integral member of our dedicated National Careers Service Team.
First and foremost, providing an excellent customer experience is at the heart of our delivery approach and this role is a critical element in delivering our service. You’ll be the important first point of contact for our customers and therefore a key ambassador for both our organisation and our service.
You’ll be responsible for handling inbound calls and performing triage assessment to establish future needs of our customers and provide relevant and accurate information and signpost customers to appropriate support agencies or schedule an appointment with a Careers Advisor.
Our successful candidate will have a positive, service oriented attitude with proven experience in a customer service and well as confident IT skills as these are essential to this role as you’ll be using multiple systems daily. You must have strong working knowledge of Microsoft Office applications, especially Outlook, Word, and Excel.
However, we’re not necessarily looking for someone who ticks every box. We’d love you to have a positive, can do attitude and the natural ability to provide a warm and welcoming personality.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £24,242 up to £25,200 per ann (dependent on experience) with these great benefits:
1. 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2. 2 Volunteer Days
3. Company Pension Scheme - 5% Employee 5% Employer
4. Health Insurance Allowance
5. Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
6. Annual Pay Review
7. Enhanced Maternity/Adoption and Paternity Pay Arrangements
8. Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
9. Refer a Friend Scheme
Hours: 37 hours a week. Rota is on rolling basis that requires cover 5 days a week. Rota schedules are 8-4, 9-5, 10-6 or 12-8. Occasional Saturday cover 10-5. Requires atleast 1-2 days of working bank holiday for which time off in lieu will be given
Contract: Permanent
Closing Date: 25 September 2025
Key Responsibilities
10. Responsible for providing an engaging introduction to all potential customers of the National Careers Service.
11. Updating CRM systems (Yeti), with accurate & relevant information
12. Manage calls from JCP’s and book customers onto an information and guidance session.
13. Work with Careers Advice to support Customers.
For full job description follow the link
Skills and Experience
Essential
14. Positive, service-oriented attitude with proven experience in a customer service-related role
15. Ability to foster and maintain positive relationships
16. IT literate with familiarity of in using a MS Office products and modern digital technologies, i.e. Microsoft Teams
17. Ability to thrive in a fast-paced and sometimes high-pressure environment
18. Willingness to work without direct supervision or as part of a team
Desirable
19. An understanding of the barriers unemployed job seekers face in obtaining a new job
20. Experience of working in a high-performance culture
21. Experience of delivering services to specific quality standards
Additional Information
is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Education, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.
We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work.
Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”
Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.