About Bleckfield
Bleckfield Limited is a specialist Managed Service Provider based in Leatherhead, Surrey. We provide comprehensive IT support and infrastructure services.
We hold Microsoft Solutions Partner status and are a recognised supplier to the NHS supply chain, holding DSPT accreditation.
The Role
Were looking for an experienced 2nd/3rd Line Support Engineer to join our team in Leatherhead. This is a hands-on technical role covering complex escalations from our Tier 1 desk, alongside ownership of infrastructure projects and migrations for our client base.
Youll be working directly with the Operations Manager on Tier 3 escalations and leading technical delivery on project work. Youll own problems end-to-end and have genuine scope to shape how we deliver infrastructure and cloud services to our clients.
Day-to-Day Responsibilities
Handle escalated Tier 2 and Tier 3 tickets from the helpdesk, owning resolution end-to-end
Manage and maintain Microsoft 365 tenants including Exchange Online, SharePoint, Teams, Intune, and Entra ID
Support and administer Azure infrastructure - virtual machines, Entra ID, Conditional Access, Defender for Endpoint
Lead and deliver migration and upgrade projects (e.g. Windows 11 rollouts, server replacements, tenant-to-tenant migrations)
Configure and troubleshoot Windows Server environments, Active Directory, Group Policy, and DNS/DHCP
Support networking infrastructure including VLANs, VPNs, Wi-Fi (UniFi, DrayTek, FortiGate), and RADIUS/NPS
Maintain and develop our RMM platform - alerting, scripting, automation, patching
Contribute to documentation in our knowledge base and produce client-facing runbooks
Participate in onboarding new clients, including remote site surveys and infrastructure assessments
Provide guidance and mentoring to Tier 1 staff on technical issues
What Were Looking For
Essential Experience
Minimum 3 years in a 2nd or 3rd line MSP environment
Strong Microsoft 365 administration - Exchange Online, Intune, Entra ID, Teams, SharePoint
Solid hands-on Azure experience - VMs, Azure AD/Entra, Conditional Access, Defender
Windows Server administration - AD DS, DNS, DHCP, Group Policy, File Services
Networking fundamentals - TCP/IP, VLANs, routing, VPN, firewall configuration
Experience leading or owning technical projects (not just contributing to them)
Comfortable working with RMM tools
Strong documentation discipline - you leave things better than you found them
Desirable
Microsoft certifications - AZ-104, MS-102, SC-300, or equivalent
Experience with PSA platforms
PowerShell scripting for automation and administration tasks
Exposure to Cyber Essentials
Experience with UniFi, DrayTek, or FortiGate network infrastructure
What We Offer
Salary £34,000 £55,000 depending on experience and demonstrated capability
Microsoft certification support - we fund and schedule exams as part of your development
A small, close-knit team where your work is visible and your contribution matters
Genuine technical variety - no two days the same, real infrastructure challenges
Clear progression path towards Senior Engineer and beyond
28 days holiday including bank holidays
Leatherhead office with free parking
Opportunity to work across a specialist, interesting client base
About the Team
Were a business that promotes from within where possible and invests in technical development. Were also growing - taking on new clients regularly - which means theres real opportunity for the right person.
Interviews will typically consist of a short phone screening followed by a technical interview at our Leatherhead office.
Monday Friday, 9am 5:30pm
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