Description
:
Your way to impact
You will own and deliver our end-to-end customer management risk strategies. From proposing innovative approaches and securing senior stakeholder buy-in to partnering with delivery teams on implementation, you’ll ensure these strategies drive measurable business outcomes. You’ll also continuously monitor performance, spot emerging issues, and lead remediation efforts to keep our risk framework robust and responsive.
Your day-to-day
1. Own all aspects of the customer management risk policy, working on projects from line changes and authorizations to payment holds and account closures, based on evolving business needs
2. Collaborate with product, data science, and finance partners to enhance underwriting models and optimize credit portfolio performance
3. Proactively surface emerging risks or opportunities and recommend mitigation strategies
4. Identify and integrate optimal data sources and process improvements to strengthen risk management, customer experience, and growth
5. Develop and maintain detailed KPI tracking to monitor the health of the credit card program and distill insights for stakeholders and senior leadership
6. Present regular business-health updates to senior management, highlighting successes, challenges, and actionable plans to address key issues
What you need to bring
7. Expertise in Credit Risk Management: In-depth knowledge of credit performance, data providers, scoring models, and industry best practices
8. Advanced Analytics Expertise: Proficiency in SQL, Python, Advanced Excel, Tableau, and other analytics tools, with a proven track record of solving real-world problems
9. Data-Driven Decision-Making: Hands-on experience working with credit bureaus and other consumer data sources to drive strategic decisions
10. Exceptional Communication Skills: Outstanding written, verbal, and interpersonal abilities, capable of translating complex technical concepts into clear, actionable insights for diverse audiences
11. Strategic & Creative Problem-Solving: Strong judgment and the ability to think strategically, creatively, and practically to address complex challenges
12. Collaboration and Influence: Proven ability to collaborate across teams, build relationships, and drive results through influence and teamwork
13. Flexibility & Prioritization: Highly adaptable, able to juggle multiple projects and deadlines to execute effectively in a fast-paced, rapidly evolving environment
14. SaaS Expertise: Strong understanding of SaaS solution RFPs, implementation, and ongoing management
15. HR Domain Experience: Experience supporting HR lines of business such as compensation, rewards, operations, and benefits
16. Educational Background: BS/BA in Business, Business Information Systems, Computer Science, or a related field
Preferred Qualification:
Subsidiary:
PayPal
Travel Percent:
0
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit .
Who We Are:
to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please .
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.