Contact Centre Agent- Customer Contact Inbound Telephony Advisor Office location-Perth PH1 Hybrid (2 days per week from home) 12‑month contract £14.79 per hour Full‑time (37 hrs, Mon-Fri, shifts between 8:30-17:30)We're recruiting for some Contact Centre Agents to join a friendly, customer‑focused team within a major UK energy provider. This role is all about First Call Resolution (FCR) - listening carefully, understanding the issue, and providing the right solution during the very first interaction. What you'll be doing Handling inbound customer calls with professionalism, empathy and confidence Identifying issues quickly and delivering effective solutions on the first contact Using internal systems and knowledge bases to support customers accurately Recording customer interactions clearly and consistently Working collaboratively with colleagues to share insights and improve processesWhat we're looking for Previous experience in a call centre or customer service environment Excellent communication and active listening skills A proactive problem‑solver with a strong focus on first call resolution Someone who can work independently as well as part of a supportive team Comfortable navigating multiple systems and digital toolsAdditional Information Security Clearance: BPSS Start Date: 26/05/2026 (provisional) If you have previous experience as a Contact Centre Agent or experi...