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* Salary: £23,500 per annum, plus excellent benefits
* Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
* Location: Churchill Lodge, Lilliput, Poole, BH14 8HA
About the role
Churchill Estates Management is recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating the development and related activities, making a positive difference daily to the lives of our Home Owners, and providing a hassle-free retirement living experience.
Reporting to the Area Manager, you will manage the property’s maintenance and deliver first-class service to Owners. As the trusted, on-site ‘go-to’ person and a friendly neighbor, you will liaise with customers and suppliers, manage contractors, schedule maintenance, conduct health and safety checks, organise activities and events for Owners, and more.
This role is pivotal to the success of the Lodge, the Owners' enjoyment, and is highly rewarding.
About you
This position is ideally suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager is someone who enjoys working front of house and is committed to providing excellent customer service with strong administrative skills.
Your passion for customer service is essential. With a focus on creating a happy and fulfilling lifestyle for Owners, you will have an outgoing and friendly personality, know when to act with sensitivity and diplomacy, and possess the efficiency and assertiveness to manage safety and security. You should be able to remain calm under pressure and work independently, using your initiative.
To effectively organise events and administer site maintenance, you must be an accomplished, computer-literate administrator experienced with Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We oversee over 220 developments nationally, managing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people. We are rapidly growing with ambitious future plans.
Join our professional, award-winning, customer-focused team and be part of our success story.
Our Company Values - TORCH
Trust, Openness, Respect, Communication, Honesty
How you’ll be rewarded
* Annual holiday entitlement of 24 days plus Bank Holidays
* A day off on your Birthday
* Life Assurance
* Eye Care reimbursement
* Professional development and qualifications
* Thorough induction and ongoing training
* Immensely rewarding work
We are looking for the very best people to join us and embrace our values. If you want to be part of our success story, apply today.
We also value your privacy: for more information on how we process your personal data, please read our Privacy Policy.
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