Salary: £20,500 - 42,000 per year Requirements:
* Experience working in a Support or Managed Services environment
* Advanced Next Generation Firewall troubleshooting and configuration experience (e.g., Palo Alto, Fortigate, Checkpoint, Cisco Firepower)
* Relevant industry certifications are favourable, especially with vendors we work with (e.g., Palo Alto PCNSA, PCNSE)
* Experience with equivalent certifications from other vendors is also welcome (e.g., Fortigate, Checkpoint, Cisco Firepower/ASA - CCSA, CCSE, NSE5, NSE6, CCNA/CCNP Security or equivalent)
* Strong knowledge of networking (e.g., CCNA/CCNP or equivalent)
* Excellent communication skills, both written and verbal
* Understanding of the wider impact of changes to production systems
Responsibilities:
* Performing upgrades and advanced configuration change requests on managed customer Firewalls or Network equipment
* Troubleshooting and providing hands-on 2nd/3rd line escalation assistance to colleagues, liaising with manufacturers when appropriate
* Using skills and experience to tackle cases, adapting troubleshooting skills and knowledge of firewalls and networking
* Engaging with customers professionally, providing telephone, email, and remote technical assistance
* Ensuring all parties are regularly updated with the progress of incidents and change requests
* Contributing to setting up LAB environments to simulate customer environments, troubleshoot, and develop skills and expertise
* Providing mentorship and guidance for junior engineers
Technologies:
* Cisco
* Firewall
* FortiGate
* Support
* Network
* Security
More:
At KHIPU Networks, we are an award-winning Cyber Security company with a strong presence in the UK and Africa. We pride ourselves on our dynamic and flexible working environment that supports all levels of professional development. Since our founding in 2005, our ethos has been to partner with customers to understand their unique challenges, allowing us to deliver Best of Breed solutions. We are proud to be ISO certified and actively support the National Apprenticeship Scheme. We offer a competitive salary along with a comprehensive benefits package, including extensive training, 26 days of annual leave (increasing with service), and unique perks like birthday leave, employer pension contributions, life insurance, and more.
last updated 2 week of 2026