The Opportunity
Our mission is to create a safer & more productive world for everyone within the Logistics, Warehousing & Manufacturing industries.
TARA is a SaaS platform built by Envisionsoft to enable businesses to identify, optimise and harness the potential of their teams through Training and Compliance.
The Purpose
The Customer Success Manager will be responsible for serving as a primary contact for a number of key strategic Customers.
The Customer Success Manager will work closely with other members of the Envisionsoft team to expand our footprint in named accounts and help them to successfully deploy across the industry. We are looking for a customer-first, commercially minded individual who has consistently delivered revenue, retention and growth. A believer in our people-first philosophy, with evidence of existing strong customer relationships.
Key Responsibilities
Relationship Management
* Manage and nurture relationships with key B2B clients
* Identify, establish contact and develop relationships with new stakeholders within existing accounts
* Build trust through regular site check-ins (monthly / bi-monthly) and ongoing account management
Onboarding & Training
* Lead onboarding sessions to ensure smooth customer adoption of TARA
* Deliver client training and product knowledge sessions, adapting delivery style to meet customer needs
* Support customers to build confidence using TARA and progress them towards long-term success
Product Knowledge & Support
* Develop in-depth knowledge of TARA, its features and its history, becoming a subject-matter expert
* Provide first-line support, including basic troubleshooting and testing where required
* Share customer feedback and insights with product and development teams to inform improvements
Growth & Commercial Success
* Collaborate closely with the sales team to identify growth opportunities
* Actively support sales initiatives, demos and events, helping achieve revenue targets
* Represent Envisionsoft and TARA at industry events, including standing at exhibitions and presenting demos with confidence
Data & Analytics
* Monitor account performance and client satisfaction through data-driven insights
* Analyse and interpret client data to identify risks, opportunities and success stories
* Present clear and compelling visual reports that tell the story through data
Collaboration & Continuous Improvement
* Attend quarterly focus groups and customer success forums
* Work closely with the wider Envisionsoft team using tools such as to track client activities and projects
* Contribute to ongoing development of internal processes and best practices
What You Will Need to Succeed
* Extensive experience in strategic enterprise technology sales or high growth-oriented mid-market/enterprise account management
* Experience in a closely related technical field (e.g. WMS software, ERP software, complex software implementations) is highly desirable
* Background knowledge of Logistics, Warehousing, 3PL sectors is highly desirable
* Confidence in delivering demos, standing at events and engaging with new stakeholders
* Incredible communicator, capable of taking complex technical concepts and communicating them in a simple, easy-to-understand manner
* Ability to hold business and technology focused conversations with senior leadership teams and c-suite in large, complex, global Customer environments
* Strong people skills: approachable, collaborative, confident, and able to build long-term trust
* Great analytical skills and the ability to tell a story through data
* Competence with collaboration tools such as
Benefits
* Casual dress
* Company events
* Pension scheme
* Free parking
Upon Successful Completion of Probation
* Fully funded Perkbox membership (access to 000's of discounts)
* Fully funded Medicash membership (health and wellbeing)
* Cycle to work scheme
* EV car scheme
Modern Workplace Amenities
* On-site shower
* Kitchen
* Gaming setup for downtime
* Flexible working hours
Annual Leave
* 20 days annual leave plus all UK public holidays as standard
* Business shut down over Christmas and New Year
Licence/Certification
* Driving Licence (required)
Work Location
* Sheffield
Diversity, Equity & Inclusion
We're here to change the way the world works and build an amazing company that everyone loves being part of. We know diverse perspectives and experiences result in better solutions, which is why we are proud to be an equal opportunities employer.
We're passionate about creating an inclusive environment for those of all ages, religions, sexual orientations, socio-economic status and for those with disabilities.
If you need any reasonable adjustments as part of the recruitment process, please let us know.
Job Type: Full-time
Pay: £24,500.00-£34,500.00 per year
Work Location: In person