Senior IT Support Specialist - Proactive MSP Role Supporting Multiple Clients Needham Market £35,000 - £45,000 Are you an experienced IT Support professional who thrives on being proactive rather than reactive? Do you enjoy building strong relationships and helping a variety of clients get the very best from their technology? If so, this could be your ideal next role. We're looking for a Senior IT Support Specialist with recent Managed Service Provider (MSP) experience to deliver forward-thinking, preventative IT support across multiple client environments. You'll play a key role in anticipating issues, improving systems, and ensuring our clients' technology runs smoothly and securely. What You'll Be Doing Providing proactive 2nd/3rd line support across diverse client infrastructures Monitoring, maintaining, and optimising systems to prevent downtime before it happens Managing and improving client networks, firewalls, and security configurations Building trusted relationships with clients as a dependable, solutions-driven advisor Collaborating with a high-performing MSP team to deliver exceptional service and reliability What We're Looking For 3-5 years' IT support experience, including recent work within an MSP environment Strong technical knowledge of Windows and Mac operating systems Hands-on experience with networking, security tools, and cloud technologies A proactive, problem-solving mindset with excellent communication and client skills The ability to balance priorities across multiple client environments with confidence If you're passionate about preventative IT support and want to make a real impact across a variety of clients, we'd love to hear from you