Job Description Permanent Full-time Location: Hybrid Reports to: Business Improvement Manager Salary: £26,000 per annum Line management responsibilities: No Overview Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers worldwide, helping over 150,000 learners achieve their qualifications each year. What’s the secret to our success? Simply put, we do things differently here! As we continue to grow quickly in a fast-paced and regulated environment, we are looking for an Implementation Officer to support our team in making change happen. This could include delivering new systems into business as usual, supporting the delivery of major projects, and leading on the delivery of smaller projects and changes throughout the business. This role is perfect for someone who is eager to develop skills in change management and gain hands-on experience identifying and delivering change across organisational functions and processes. You’ll be organised, motivated, and keen to build your communication and problem-solving skills while working to deadlines in a supportive team environment. This role includes a level 4 Apprenticeship so if you’re ready to start your career in business improvement with plenty of learning opportunities, we’d love to hear from you!. Key Responsibilities Develop change implementation strategies including: The successful execution of communication plans Facilitating User Acceptance Testing Rolling out training and support for business changes Risk identification and mitigation Quality assurance and control Support the Project Management Team in transitioning the deliverables of major projects to BAU, implementing change management strategies to ensure smooth transitions Coordinate with relevant stakeholders, both internal and external, to plan for and execute smooth integration for new systems and processes Monitor change progress and identify potential risks to BAU adoption Identify and address issues that arise during change implementation Creating and updating user guides, FAQs, and support content for both customers and internal teams Conduct post-implementation ‘benefit reviews’ to identify lessons learned, best practices, and report on benefit success metrics Develop and maintain implementation documentation Support the Business Improvement Manager in implementing minor projects Other Responsibilities Contribute to lessons learned activities to support continuous improvement Assist with the evaluation of internal platforms and tools Carry out administrative duties associated with assigned tasks Develop and maintain in-depth knowledge of TQUK products and services and an understanding of TQUK’s internal processes and the wider education landscape Engage with any TQUK communications such as internal updates, newsletters, policy updates or Centre information Assist with internal platform training as required Represent TQUK at events, meetings and forums as required Undertake other duties considered within your skill and competence to assist in the smooth running of the business as required Key Characteristics Model our core Company behaviours of courtesy, team first, and willingness to learn Exceptional attention to detail and process-driven with a high level of flexibility and a positive attitude Be able to inform, and as required make, timely decisions Results-oriented and focused on achieving measurable objectives Resilient Be well-motivated, enthusiastic, and able to work on your initiative Work well with others Be able to keep an eye on the bigger picture and appreciate where your role fits into the business Please see the full person specification for this role here. Key Benefits Training, Qualifications & Apprenticeships. It’s what we do! 25 days annual leave plus 8 days Bank Holiday (33 in total) Additional annual leave day each year, after 2 years of continuous service (up to 28 days) An extra day off to celebrate your birthday Annual Loyalty Bonus Annual salary review Bupa healthcare benefits Employee Assistance Programme (EAP) NEST pension Cycle to work scheme A positive and supportive working environment Comprehensive onboarding A workplace that supports a healthy work/life balance * We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*