• Enjoy working with and supervising a team and unafraid to give direction and feedback• Target / Sales driven • Customer aware and take pride on delivering excellent customer service• Experience managing a retail operation with knowledge of retail best practice (including selling, merchandising, space management, stock control, risk)Assistant Retail ManagerTo find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video. With your love of leading people and ambition to deliver beyond expectation, your role will be to assist the Retail Manager lead and co-ordinate the retail team to deliver a beloved and unique retail experience at Chartwell and Emmetts GardenThrough supervising and motivating staff and volunteers, you’ll manage the day to day operation and ensure the retail team are engaged to exceed customer service expectations, and are proud to talk about the amazing work the National Trust are carrying out, with the money that is invested at our property. You will be comfortable stepping up to take full responsibility of the shop to cover the Retail Manager’s holidays and other absence as and when needed.You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 21 June 2026 Interview Date: W/C 29 June 2026To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 176954IRC176954WesterhamPermanent f/t (37.5 hrs pw)Ends: Jun 21st 182.7 mi from BatleyWorking in Retail is at the front line of raising the funds we need to deliver our cause, whilst delivering an exceptional service for our visitors.The Hours: 37.5 per week, average shift 9.a.m – 5.p.m working weekends on a rota basis The Salary: £28,000 per annumDuration: PermanentChartwell, Mapleton Road, Westerham, TN16 1PSCompliance.Eligibility to Work in the UK28,000 pa