Reports to: CEO and Head Coach
Direct reports: None
Role type: Full-time
Salary: 30-35k
This is a hands‑on role at the centre of the organisation keeping both the team environment and the wider club operations running smoothly.
Birmingham Panthers is an ambitious, fast‑growing sports franchise on a journey to become a leading name in women’s sport. We’re a small, entrepreneurial team where people take ownership, solve problems quickly and aren’t afraid to get stuck in.
This is a true 50/50 role:
* Operations Executive - helping build and run a professional, well‑organised club environment
* Team Manager - ensuring players and staff are supported to perform at their best.
It’s a varied role where no two days look the same from setting up the office and supporting staff, to managing logistics and solving issues on matchday.
Key Responsibilities
Operations & Club Delivery (c.50%)
* Office & Environment: Take ownership of creating an office environment that people enjoy working in.
* Office & Environment: Manage day‑to‑day office needs (supplies, setup, organisation and general upkeep).
* Operational Standards & Systems: Work with the Performance and Operations functions to deliver and monitor against NSL operating standards.
* Operational Standards & Systems: Help introduce simple, effective processes that improve how the club runs.
* Operational Standards & Systems: Manage the contact us inbox and training queries.
* Operational Standards & Systems: Support the move towards a more professional, structured operation.
* Club Operations & Coordination: Support the CEO with day‑to‑day operational priorities and organisation.
* Club Operations & Coordination: Manage practical coordination of meetings, logistics and internal planning.
* Club Operations & Coordination: Liaise with suppliers and partners to ensure smooth delivery of services.
* Club Operations & Coordination: Support the Community Lead with administration of outreach programmes.
* Club Operations & Coordination: Distribution of kit to NSL, Pathway players and staff.
* Matchday Build‑Up Support: Support the Events Manager with specific pre‑matchday tasks, including the coordination and execution of activities leading up to each matchday.
* Matchday Build‑Up Support: Manage group bookings to ensure customer requirements are met and payments are received at least 30 days prior to each match.
* Matchday Build‑Up Support: Support in the distribution of tickets where required.
* People & Onboarding: Support new starters (staff and players) with onboarding, IT setup, access and practical needs.
* People & Onboarding: Help create a welcoming and well‑organised environment from day one.
* People & Onboarding: Monitor and maintain accurate, compliant employee HR, regulatory and employment required records and checks.
* People & Onboarding: Monitor and maintain supplier compliance records.
* People & Onboarding: Support managers and HR through day‑to‑day ownership of employee related processes.
Team Management & Player Support (c.50%)
* Player Logistics & Welfare: Act as the main point of contact for player logistics and day‑to‑day needs.
* Player Logistics & Welfare: Coordinate transport, accommodation and wider logistics.
* Player Logistics & Welfare: Support new player inductions (housing, local setup, practical support).
* Player Logistics & Welfare: Ensure all player HR and regulatory obligations are fulfilled by collecting and maintaining required documentation, including ID, visa, payroll forms and mandatory training records.
* Matchday & Travel Logistics: Coordinate logistics for home and away fixtures (travel, schedules, accommodation where required).
* Matchday & Travel Logistics: Support the Coaching team on a matchday.
* Matchday & Travel Logistics: Essential part of the team bench and facilitate pre‑ and in‑match administration to officials.
* Kit & Equipment Management: Oversee kit allocation, preparation and availability.
* Kit & Equipment Management: Manage equipment inventory and storage.
* Training & Team Environment: Attend selected training sessions to support delivery.
* Training & Team Environment: Support planning and administration of schedules and liaise with training venues and "University Partner".
* Training & Team Environment: Build strong relationships with players, coaches and performance staff.
* Training & Team Environment: Support the Head Coach with operational needs around the team.
* General "Make It Happen" Support: Take ownership of day‑to‑day challenges across the organisation.
* General "Make It Happen" Support: Solve problems quickly and pragmatically.
* General "Make It Happen" Support: Support wherever needed from organising spaces to last‑minute logistics.
Key Characteristics
* Highly organised with strong attention to detail.
* Practical, proactive and solutions‑focused.
* Comfortable working in a fast‑moving, evolving environment.
* Calm under pressure and able to adapt quickly.
* Strong sense of ownership and accountability.
* Personable and able to build trust across the organisation.
Experience & Background
* Experience in operations, logistics, events or sport (preferred).
* Experience working in team environments is beneficial.
* Strong organisational and coordination skills.
* Comfortable managing multiple priorities and stakeholders.
* Full driving licence preferred.
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