Job Title: Specialist Customer Service Officer
Specialism: Customer Experience
Location: Oxford, UK
Salary: £28.84 per hour, hourly rate
Contract: 3 months
This is an exciting opportunity for those keen to make a meaningful impact as a Specialist Customer Service Officer in the vibrant city of Oxford! Over a 3-month contract, you will be at the forefront of customer interaction across several essential services, managing enquiries related to adult social care, blue badge queries, and more. With a competitive hourly salary of £28.84, this locum role is perfect for those seeking flexibility and variety in their work environment.
Perks and Benefits
* Locum Job Flexibility: Enjoy the freedom of short-term assignments that offer work-life balance and a chance to explore diverse professional environments. You can choose assignments that suit your skills and preferences.
* Competitive Hourly Rate: Earn a generous rate while gaining valuable experience in a supportive setting.
* Skill Development Opportunities: Engage in a role where continuous learning is encouraged, with training provided to enhance your skills in customer service and social care.
* Work-Life Balance: Benefit from flexible working arrangements as part of our Agile Working Policy, allowing you to work from different locations within Oxfordshire.
What you will do
* Be the first point of contact for customers, handling enquiries via phone, email, web, and face-to-face interactions.
* Conduct assessments for and order disability aids as needed, ensuring timely support for those in need.
* Identify and process adult safeguarding referrals with diligence and care.
* Manage emergency service reports effectively, coordinating with the adult social care team as required.
* Perform bed leaver reviews and guide customers to additional services within Oxfordshire.
* Navigate multiple health and social care systems to ensure efficient service delivery.
* Communicate complex information simply and clearly, maintaining a calm and professional manner even in challenging situations.
* Make independent decisions, referring more complex issues to a team leader when necessary.
* Stay informed about relevant legislation, including the Care Act 2014.
Oxford is not only a city renowned for its rich academic history but also a vibrant and dynamic place to live and work. With a stunning blend of ancient architecture and modern amenities, and surrounded by picturesque countryside, Oxford offers an exceptional quality of life. From world-class museums and cultural events to countless pubs, parks, and galleries, there’s always something to explore in this enchanting city. Join us and be a part of the Oxford community today!
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