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About the Role:
We are seeking a motivated and customer-focused Service Advisor to join a prestigious main dealership in Oldbury. This role is pivotal in delivering exceptional customer service and acting as the liaison between customers and the workshop.
Key Responsibilities:
* Provide outstanding customer care, ensuring clients are informed and consulted on vehicle servicing.
* Keep customers updated at every stage, addressing any questions or concerns.
* Liaise with technicians and workshop control to monitor vehicle statuses and ensure timely completion.
* Offer expert advice on products and services to customers.
* Build genuine rapport with customers, identifying their needs and ensuring satisfaction.
About You:
* Excellent organisational and administrative skills with keen attention to detail.
* Strong background in customer service, ideally within the automotive sector.
* Ability to thrive in a busy and demanding environment.
* Familiarity with Kerridge or similar systems is advantageous but not essential.
* Willingness to learn and progress; comprehensive training provided.
* Enhanced holiday entitlement – 33 days including bank holidays.
* Industry-leading maternity, paternity, and adoption pay.
* Career development opportunities with dedicated in-house Learning & Development support.
* Recognition of long service every 5 years.
* Discounted car schemes and high street discounts.
* Discounted gym memberships and cycle to work scheme.
* One paid day per year for voluntary/community work.
Working Hours:
* Flexible patterns, typically including weekends, to ensure the highest levels of customer service.
Application Process:
If you’re passionate about delivering exceptional customer service and looking for a rewarding career in the automotive industry, apply now to take the next step in your journey.
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK forService Advisor, Aftersales Advisor, Customer Service Advisor, Service Receptionist, Automotive Service Advisor, Dealership Service Advisor, Workshop Controller, Service Team Manager, Service Consultant, Senior Service Advisor, Assistant Service Manager, Service Administrator, Aftersales Executive, Front of House Service Advisor, Parts and Service Advisor, Customer Relations Advisor, Aftersales Coordinator, Service Desk Advisor
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
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