Join to apply for the Customer Service Advisor role at TotalEnergies.
Responsibilities
* Demonstrate a good product knowledge for each channel and individual customers
* Understand the customers business, order patterns, requirements and needs
* Excellent communication skills with an ability to deal with small independent businesses and large multinational organisations
* Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC
* Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth
* Provide excellent customer support through liaison with the customer, third party suppliers, sales managers (SMs), account/business managers (ABMs) and other departments
* Answer calls from customers in a prescribed timeframe and deliver service and support for the customer
* Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites
* Provide existing and prospective customers with price information on request
* Process applications and accounts for customers
* Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
* Deliver the customer service element of the channel strategy set out in the specific business channel KPIs
* Help to maintain customer accounts in CRM (Salsa)
* Call existing customers to secure orders to meet or exceed required targets
* Control aged debt by using business planning reports to follow up payment of outstanding invoices
* Provide feedback on KPIs for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
* Record and gather information related to customer complaints, ensuring all information is correctly logged; assist in investigations to close out complaints
Qualifications
* 2 years’ experience in an office-based customer service role
* Confident using the full Microsoft Office package (Excel is essential)
* Experience using CRM systems
* Good attention to detail and communication skills
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Oil and Gas
Locations: Leeds, Normanton, Wakefield, York, Ossett, Sherburn In Elmet, Morley, Bradford, Harrogate, Wombwell, Aberford, United Kingdom.
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