Reporting directly to the COO, you'll be responsible for ensuring the smooth, efficient delivery of business operations while driving continuous improvement, innovation, and long-term growth. Client Details This is a high-visibility, high-impact role where you'll operate at the heart of the business-partnering with senior stakeholders, influencing strategy, and turning ambitious plans into tangible results. Description This position offers a unique blend of operational leadership, strategic delivery, and transformation. You'll act as a trusted partner to the COO and senior leadership, ensuring that the Liverpool office operates at the highest standards while supporting the firm's wider regional and global objectives. Alongside day-to-day operational excellence, you'll play a key role in maturing processes, embedding data-driven decision making, and integrating AI and automation into business services workflows. Operational Leadership & Delivery Support the COO and Head of Liverpool in the strategic management and ongoing development of the office Oversee the delivery of efficient, high-quality business services, ensuring consistency and operational excellence Act as the central point of contact for office-wide operational matters, proactively resolving issues and removing barriers Build strong, trusted relationships with partners, fee-earners, and business support functions Ensure service levels, turna...