Customer service executive

Customer Service Executive

Location: Hook
Salary: ?12.50 - ?13.00
Job Type: Temp - Ongoing
Hours: Full time

Were looking for a Customer Service Executive who is passionate about delivering outstanding customer experiences. In this role, you will take a customer-obsessed approach to every interaction, ensuring customers fully understand the purpose and value of the company.

You will engage with customers across multiple channels, helping to resolve queries, remove barriers, and ensure a smooth and positive experience. Your ability to build trust, communicate effectively, and take ownership of customer issues will be key to your success.

Key Responsibilities

1. Deliver exceptional customer service through email, phone, and live chat interactions (both inbound and outbound).
2. Proactively manage customer queries and concerns to ensure a positive experience.
3. Identify opportunities to improve customer satisfaction and service delivery.
4. Take ownership of customer issues and ensure they are resolved quickly and efficiently.
5.