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Overview
Location – Leeds (Hybrid - 2 days a week)
Salary - £29,173 - £37,860 plus excellent employee benefits and career progression
Are you passionate about improving processes and driving results? Join us at E.ON as a Senior Analyst!
npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving ~60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
Responsibilities
* Investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer and take action to eliminate any future reoccurrence of the issue.
* Participate in process change and implementation, identify opportunities for process improvement, conduct testing and produce and maintain process documentation to ensure department processes are efficient and consistent with business and industry requirements.
* Provide expertise to function on a range of end-to-end processes to raise awareness within teams and ensure tasks are appropriately handled, right first time.
* Provide scheduled feedback on workload prioritisation to team management, monitor progress and provide scheduled updates.
What We Need From You
* Ability to produce accurate bespoke ad-hoc reporting.
* Ability to deliver the highest quality of service to the customer ensuring all data is accurate.
* IT literate and numerate.
* Strong customer service ethic.
* Ability to communicate effectively to customers by telephone, face to face and business presentations.
* Ability to investigate complex information and propose possible solutions.
It would be great if you have
* Knowledge of end-to-end procedures and working practices.
* Strong knowledge and understanding of the products and services and an understanding of the Energy industry.
* Commercial awareness and understanding of competitors.
Here’s What You Need To Know
* Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
* Outstanding Benefits - 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
* Flexible & Family-Friendly - Hybrid and family-friendly policies recognized by awards; flexibility can be discussed.
* Inclusive & Diverse - Only energy company in the Inclusive Top 50 UK Employers; awards for inclusion and women’s empowerment.
* Support at Every Stage of Life - Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
* Accessible & Supportive - Disability Confident Employer; interviews guaranteed for disabled applicants meeting minimum criteria and adjustments available during process.
* Invested in Your Growth - Inclusive talent networks and development programmes to support growth.
At a glance
* Reference no.: 238779
* Closing date: 24/09/2025
* Salary: £29,173 - £37,860
Get in touch
For more information about the role please contact the Recruiter - lis.wood@eon-uk.com
About Us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We focus on energy networks, renewable energies and customer solutions.
Connect with us
www.eon-uk-careers.com
#Working@E.ON
#OurPeople
#EmployeeBenefits
#Diversity
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Business Development and Sales
Industries: Utilities
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