Employment Type: Fixed Term Contract - 12 Months
Location: Swanage
Hours of Work: Full Time, 09:00 – 17:00 - 5 days a week between Monday and Saturday.
Support our out-of-hours service on a rolling rota, assisting guests with emergency issues during their stay. Receive a flat-rate retainer of £25 per evening (£40 on Sundays), regardless of calls. Additional hourly overtime paid for time spent handling issues.
What you'll be doing
The Property Management Service is vital to smooth operations. Our Coordinators are proactive, overcoming obstacles to ensure excellent experiences for guests and homeowners. The role combines fieldwork and office tasks, offering variety each day.
Responsibilities include:
* Coordinating cleaners, housekeepers, gardeners, and maintenance contractors.
* Providing timelines for property readiness.
* Meeting suppliers, homeowners, assisting guests, or conducting property checks.
* Conducting proactive property inspections and providing feedback.
* Managing complaints and feedback about housekeeping standards until resolved.
* Maintaining accurate records and updating administrative systems.
* Assisting guests with requests and queries during their stay.
* Supporting out-of-hours emergency assistance on a rota basis, with paid retainer and overtime as applicable.
You'll have
* An enthusiastic, friendly team player with customer service experience.
* Strong organizational skills for managing property administration.
* A resilient character capable of handling challenges positively.
* Excellent attention to detail, communication skills, and ability to set expectations.
* Willingness to undertake tasks outside usual responsibilities.
* Experience in property letting, housing, estate agency, or travel industry is advantageous.
We welcome candidates who are excited about the role and possess most of the skills and qualities listed.
You'll get
Join a growing company with a positive culture and focus on employee development. We offer competitive salaries and benefits, including:
* 25 days’ paid holidays plus bank holidays
* A day off for birthdays
* £500 contribution towards a holiday
* A paid day for volunteering
* Friends and family discount
* Life assurance
* Social clubs and events
Who are we?
We’re Travel Chapter, dedicated to showcasing great UK holiday stays. From a small agency to industry leaders, we uphold a family ethos, fostering a caring, collaborative, and inclusive culture. We value diversity, encourage innovation, and are committed to accessibility and adjustments during the application process.
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