Key Responsibilities
1. HR Operations & Documentation
* Support end-to-end HR operations including recruitment administration, payroll processing, compensation & benefits administration, and HR records management
* Ensure proper documentation, filing, and maintenance of employee personal files (P-files), staff declarations, and HR records in accordance with regulatory and audit requirements
2. Recruitment & Staffing Support (Centre Operations)
* Support recruitment activities for centre-based roles including programme staff, relief staff, and HQ personnel
* Coordinate interview scheduling, onboarding documentation, and employment confirmations
* Maintain and update job descriptions across Student Care Centres and HQ
* Assist with manpower tracking to support centres in meeting staffing ratios and operational needs
3. Work Pass & Statutory Administration
* Handle application, renewal, and cancellation of work passes for foreign employees
* Prepare and support statutory submissions including IR8A and IR21
* Ensure accurate documentation to support compliance with MOM regulations and employment legislation
4. Attendance, Leave & Payroll Administration
* Administer staff attendance, leave, bonuses, and payroll-related data
* Support payroll accuracy for full-time, part-time, and relief staff
* Coordinate HR and payroll data submission with internal and external stakeholders
5. Training, Onboarding & Compliance Support
* Coordinate staff onboarding, orientation, and mandatory training records
* Track training attendance and compliance requirements relevant to student care operations and child safeguarding
* Support documentation for staff training and professional development activities
6. Employee Relations & Case Support
* Support employee relations matters by preparing documentation and records related to staff conduct and disciplinary cases
* Assist Centre Supervisors and HQ in maintaining proper documentation for employee issues
* Escalate complex disciplinary or safeguarding matters to the Director / HR Lead
7. Insurance, Workplace Safety & Incident Administration
* Support the administration and renewal of medical insurance and work injury compensation insurance
* Assist with documentation and processing of workplace accident reports, medical claims, and insurance claims
* Maintain accurate incident records in collaboration with centre and HQ teams
8. HR Reporting & Policy Administration
* Prepare HR reports and summaries for management review
* Support the implementation and administration of HR policies and procedures relevant to Student Care Centre operations
* Ensure consistent application of HR processes across centres
9. Culture, Engagement & Operational Support
* Support staff engagement and retention initiatives through administrative and coordination support
* Assist Centre Supervisors in promoting a professional, respectful, and child-safe workplace environment aligned with organisational values
Job Requirements
Minimum 3 years of HR experience, preferably in education, student care, childcare, enrichment, or social service sectors
Hands‑on experience in:
* HR administration and documentation
* Payroll, attendance, and leave management
* Recruitment coordination for centre-based, part-time, and relief staff
* Working knowledge of employment legislation and MOM requirements
High integrity with strong respect for confidentiality and professionalism
Structured, detail-oriented, and organised working style
Ability to multitask and work under operational pressure
Strong interpersonal and communication skills to work with centre and HQ stakeholders
Numerically inclined with good follow-up and documentation skills
Proficient in MS Office; experience with INFO-TECH HRM System is an advantage
Team player who contributes positively to a child-safe, respectful, and compliant workplace culture
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