Customer Service Administrator
Monday to Friday - Full-Time
Milton Keynes - Office Based
£30,000 to £32,000 per annum
We are looking for a Customer Service Administrator with a passion for providing excellent customer service and accurate administration. This role is fully office based, Monday to Friday, from 9am to 5:30pm. You will be joining their Customer Service Team, dealing with internet orders and enquiries. Your primary role will be to deliver first-class customer service to current, prospective and new customers via email, phone and live chat as well as assist in processing orders and returns. You will enjoy working closely with the warehouse and operations teams in a rapidly growing business unit.
Customer Service Administrator responsibilities:
* Deliver outstanding customer service by answering customer queries primarily via e-mail and telephone.
* Preparing pick tickets for orders received.
* Receiving and processing of returns, exchanges and discrepancies within a timely manner.
* Communicating with couriers about shipments
* Creating manual web orders
* Manage stock levels to ensure optimal availability
* Verify products appear consistently across the site
* Co-ordinate orders on internal systems
Customer Service Administrator Desired Attributes:
* Computer Skills - Microsoft Outlook and Excel, Salesforce experience desired but not essential.
* Excellent customer service skills
* Excellent attention to detail
* Good time management
* Ability to prioritise
* Ability to multitask and react quickly to urgent enquiries
* Ability to communicate well with all internal departments
* Professional telephone and email manner
* Confidence to speak to a wide range of customers
* An interest in sporting goods or fashion desired
* Technical experience with e-commerce platforms (desired but not essential)
Customer Service Administrator Benefits:
* Competitive salary and bonus potential
* Optional private medical insurance
* Pension
* Free on-site parking
Role Advertised: 05.05.2026
If you feel you have what it takes to do this role, please apply today because we'd love to hear from you!
WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, Sales & Digital Marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit www.ascendantrecruitment.co.uk.