Overview
Indoor Account Manager role at DHL eCommerce UK
Position: Indoor Account Manager
Contract Type: Permanent / Full-time
Location: Ryton on Dunsmore, Coventry (Hybrid working)
Hours: Monday-Friday / 09:00-17:00
Salary: £28,000
Why DHL eCommerce UK
Want to work for one of the UK’s best workplaces? DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. You will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more, as well as pension, enhanced family leave, childcare discounts, employee assistance programme and more.
About the role
You would be responsible for the maintenance and the growth of a portfolio of customers. You must be fully compliant with all internal systems and maintain all customer records within our CRM system.
Key Responsibilities
* Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK through regular check-in calls
* Ensure customers adhere to agreed volume levels and take a proactive approach to monitoring
* Accurately provide Management Information and reporting of own account management portfolio to reflect actual and forecast weekly and monthly performance against agreed KPI’s
* Negotiate client contracts and manage the amendment of pricing through defined processes for authorisation
* Ensure all customer contact is logged and updated within our Salesforce CRM system
* Support with all yield management projects to deliver improved customer margin (e.g., GPI and margin improvements)
* Be fully conversant with all DHL eCommerce UK commercial tools
* Maintain strong relationships with all departments within DHL eCommerce UK
* Generate leads through strong networking and influencing
The ideal candidate
* Experience in account management
* Experience of upselling to existing customers
Career development
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application with an up-to-date CV.
Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. We will attract the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all resourcing activities are fair, transparent, and consistent across the UK.
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