Elmbridge Borough Council, Civic Centre, High Street, Esher, Surrey, KT10 9SD
Contract:
Permanent
Working Pattern:
Full Time
Hours:
36 hours per week.
DBS Check:
Yes
Closing Date:
22/06/2026 at 09:00
Reference:
SER/26/339138
ICT Service Desk Analyst, ICT & Digital Services
* Can you multi-task, problem solve and offer a variety of technical support?
* Do you have great communication skills, attention to detail and a customer focused attitude?
* Do you work well within a team, enjoy helping others and can interact with people at different levels and abilities?
If the answer is ‘yes’, we may have the role for you.
We need you to be approachable, with a ‘can do’ attitude and the technical expertise to support the IT systems and hardware used within the council.
About you
* You will have strong technical skills across IT systems, telephony (Microsoft Teams), and mobile devices (iPhone and iPad), including laptop management through Microsoft Intune.
* You will have experience of Windows 11, M365, Teams telephony, support desk and customer contact.
* You will be an excellent communicator, be equally as comfortable working in a team as on your own and where appropriate, you will be happy to ‘muck-in’ and support your colleagues.
* Most of all, you will be a vital team member on the front line of our IT service delivery.
About us
* Flexibility: And we really mean it! We know you have to juggle work and life commitments and we are happy and open to discussing the right mix for you.
* Wellbeing: When you thrive Elmbridge thrives, which is why we have developed a strong and varied wellbeing programme for our employees, from mindfulness to lunchtime table tennis – the options are there for you.
* Learning and development: We all know learning doesn’t stop when you leave university, it is an ongoing journey and we will support you on that journey by creating a bespoke learning and development plan.
What are you waiting for?
Elmbridge Borough Council - Working for Equality. We welcome applications from all sections of the community. If you require any adjustments to be able to engage in the recruitment process for this role, please let us know by emailing humanresources@elmbridge.gov.uk
How to apply
Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.
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