🚀 Operations Strategy Analyst – Collections Focus
📍 Central Southampton (Hybrid, with occasional London adventure)
📊 Team: Operations Strategy & Analytics
🕒 Full-time, 37.5 hours/week
Ready to turn numbers into impact?
We’re a fast-growing, award-winning consumer finance company on a mission to make borrowing better. Now, we’re on the lookout for a sharp, curious, and data-savvy Operations Strategy Analyst to join our high-energy team and help shape the future of customer collections.
You’ll sit right where strategy meets data meets action - crafting smarter, more human ways to help customers get back on track.
What you’ll be doing:
This isn’t just another back-office analyst role. You’ll be a key player, driving change with your data superpowers. Expect to:
⚙️ Build, refine, and own dashboards and reports that reveal the real story behind the numbers
🔍 Dive deep into performance analytics to design smarter, more effective collections strategies
🧠 Partner with servicing teams to make sure our strategies work for people, not just spreadsheets
🗣️ Translate data into decisions, whether you're talking to data scientists or directors
🔄 Test, tweak, and fine-tune strategies to boost both customer outcomes and business results
About you:
You’re a curious thinker, a data detective, and a natural communicator. You see patterns, not just numbers, and you love finding ways to make things better. Ideally, you’ll bring:
🎓 A degree in a quantitative field, or equivalent commercial experience
📈Experience in collections analytics or strategy, ideally in financial services
💻 SQL or Python skills (you know your way around a dataset!)
🧩 An analytical brain paired with a solutions-first mindset
🗨️ Excellent communication skills, you can explain complex stuff clearly
Bonus points if you’ve got:
📊 Power BI, Tableau, or QuickSight experience
💡 Knowledge of personal loans, utilities, or consumer finance
Why you’ll love working here:
It's not just crunching numbers, it's about changing lives. Join a company where your ideas matter, your growth is supported, and your work makes a real impact. Perks include:
💰 Competitive salary + bonus for great performance
🏖️ 25+ days holiday (plus bank holidays, and it grows over time!)
🏥 Private medical, dental, life cover & income protection
🚴 Cycle to work scheme & solid pension plan
🧘♀️ Access to mental health support, virtual GPs & counselling
🎉 Fun socials, flexible hybrid working, and a relaxed dress code
Sound like your kind of challenge?
Apply now and bring your analytical brain and strategic spark to a place that’s redefining what finance can do for people.