Overview
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Neath Branch
Join Santander UK as a Customer Experience Advisor at Neath. Salary: starting £26,180 per annum (base £24,000 plus £500 flexible benefit and up to £1,680 discretionary performance related).
Responsibilities
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing your knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience
What you’ll bring
* Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
* The ability to communicate effectively with customers to truly understand their needs
Nice-to-have
* A real desire to go above-and-beyond for customers
* Effective team working skills with a flexible, can-do approach to work
* Openness to a broad range of activities even if outside of standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
* You will require the right to work in the UK
What else you need to know
* This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday, 8:00am – 6:00pm
* The role is based in our Neath branch
Inclusion and How We’ll Reward You
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and develop talent through living our values of Simple, Personal, and Fair.
Benefits
* Starting salary of £24,000 plus a £500 annual cash allowance to spend on our benefits
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service, with option to purchase up to 5 additional days
* Eligible for a discretionary performance-related annual bonus
* Voluntary healthcare benefits at discounted rates, including medical and dental insurance and health assessments
* Free access to digital health services, including GP
* Free access to wellbeing apps and up to three weekly online classes
* 8% of salary contributed to pension, with potential to contribute more and receive higher employer contribution
* Company-funded death-in-service benefit and income protection insurance, with discounted life assurance and critical illness cover options
* Support for charitable giving and community partnerships
* Access to Santander share plans and 24/7 online employee discount platform
* Staff versions of Santander products with no fees and access to various deals
Right to work
* Every individual must have the right to work in the UK. A working visa/permit will not influence progression; if you do not have the right to work, Santander will withdraw any conditional offer.
What to do next
If this sounds like a role you’re interested in, please apply. If you need recruitment process accommodations, contact resourcing@santander.co.uk.
Additional information: relocation support may not be available. Santander will pay mandatory government fees required for visa sponsorship; you may be liable for personal immigration and relocation costs.
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