Job Title: General ManagerLocation: Twycross ZooSalary: Up to £51,000 per annumContract: Permanent, Full-Time, 5 out of 7 days per week As the General Manager at Twycross Zoo, you will be joining this well-known visitor attraction, to lead and develop the catering operations, whereby the guests remain at the heart of every decision. This role will be responsible for the multi-outlet catering operation based on site, which consists of a handful of smaller grab & go kiosks, three food concession units, a fish & chip outlet as well as a restaurant. Having a commercial and strategic approach to the catering offering at this site is key. This venue is predominantly retail food led, with approximately 90% of its F&B sales coming from this.Twycross Zoo is currently undergoing some site developments to enhance its conference & events offering and increase the footfall and business coming into the venue. Because of the site developments as well as the existing catering offering, this role would be suited to an experienced contract catering individual who enjoys leading by example with their hands on the ground approach. Because of the location of Twycross Zoo, it is imperative that the successful individual has a UK driving license. Responsibilities: Leading, training and developing a motivated, skilled team of operators and culinary teams.Managing all aspects of labour planning, cost control and forecastingIdentifying and driving commercial opportunities to maximise revenue within food & beverageMaintaining strong client relationships and ensuring their expectations are exceededOverseeing operational delivery across all food and hospitality servicesEnsuring compliance with company policies, health and safety standards and financial targetsSupporting and delivering the venue's growth strategy in partnership with the client The Ideal Candidate: 3 years' experience in a similar General Manager role.A strong contract catering or food & beverage background (ideally from a visitor attraction site)Excellent financial and commercial acumenProven experience leading a large, diverse team of contracted and casual staffKeen eye for detail when managing budgets and spotting areas for improvement and growth.Exceptional communication style with both client and on-site team and a clear leader.A genuine passion for development of the food & beverage offering and working with the client to progress this We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and families About Us:Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK\'s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.Job Reference: com/0210/92635002/52544769/SU RA VenuesCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!