We are seeking a proactive and customer-focused Collections Officer to join a Team within the Financial Services Industry. As the Collections Officer, you will be mainly responsible for managing Overdue Accounts, Negotiating Payment Plans, and Maintaining positive Client Relationships, while adhering to regulatory and Company standards. This role is critical to ensuring timely Recovery of outstanding Debts and minimizing Financial Risk. What’s on offer: * Annual Salary up to £28 000 * Flexible working – Hybrid * Pension Scheme * Career growth opportunities What you will be doing as the Collections Officer: * Provide first-class support for inbound and outbound calls, emails, webchats, and other correspondence * Work collaboratively with Internal Teams to resolve Disputes and Account issues. * Assist Customers facing complex financial challenges, identifying fair and appropriate solutions * Meet and exceed individual and team targets and performance KPIs * Adhere to Company policies and guidelines Key Requirements for this role: * Proven previous experience working within Collections or similar role * Strong Communication and Interpersonal Skills * Proficient with Microsoft Word, Excel and other Computer Systems * Previous experience working to meet KPI’s If you are interested in this job role please submit your application, alternatively you can give us a call to be the first to apply. Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements