Join to apply for the Pre-Sales Solution Architect, CCM role at Xerox.
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Join to apply for the Pre-Sales Solution Architect, CCM role at Xerox.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Purpose
This position supports the pursuit of new Digital Services business and the implementation of newly won contracts. Candidates should expect to work across IT, transactional print, hybrid mail, direct mail, composition and marketing for digital campaign creation and to champion the benefits and adoption of Xerox’s services and multi-channel delivery. They should also be aware of the developing use of automation tools in Digital Services, e.g., IDP, AI, and RPA.
Working under the direction of the Digital Services Leader, the successful candidate should be accountable for developing winning, deliverable, and profitable solutions. This includes engaging early with customers, creating POCs and demos, and aligning solutions with Xerox’s portfolio.
The Solution Architect is focused on:
* Maintaining expertise in Xerox services and contributing to the development of innovative products and solutions.
* Keeping awareness of tools, techniques, and services within Digital Services and Customer Communication Management, especially in automation and multi-channel communications.
* Crafting and documenting standardized, repeatable solutions in response to bids and tenders.
* Collaborating with cross-functional teams of stakeholders and SMEs to develop solutions.
* Gathering solution component costs and contributing to business cases.
* Ensuring solutions are documented and approved per governance processes.
* Supporting service transition and configuration of software/hardware components.
* Revising solutions based on client requirements and change management processes.
Scope
* Collaborating with sales, bid management, IT, and external partners to orchestrate high-value deal wins, managing solution architecture through deal closure and transition.
* Designing end-to-end solutions, overseeing deployment, documentation, and governance compliance.
* Occasional travel may be required to support projects.
Responsibilities
* Supporting bid and sales activities, including proposals, demos, and POCs.
* Taking responsibility for solution components, governance, and security reviews.
* Establishing customer requirements and influencing decision-making.
* Designing innovative solutions with cross-disciplinary teams.
* Sharing knowledge and contributing to continuous improvement.
* Engaging in personal and team development activities.
Background, Experience, and Qualifications
* Experience in services-based, technology-enabled roles related to digital transformation, transactional print, or mailing applications.
* Hands-on experience in document composition, workflow automation, and multi-channel communications.
Supporting Skills
* Understanding data privacy regulations and their impact on solutions.
* Strong communication skills, proficiency in MS Office, and experience with document composition tools like Quadient Inspire.
Qualifications (Desirable)
* Project management certifications such as Prince2, ITIL, TOGAF, or Microsoft certifications.
Additional Information
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Engineering and IT
* Industries: IT Services, Software Development, Retail Office Equipment
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